PillSoGood

Support

Help for approved pharmacies using the PillSoGood network.

How to get help

Email us at support@pillsogood.ca. Include your pharmacy name, what you were doing, and any error message you saw. Never include patient data, passwords, or sign-in links in your message.

What we help with

• Signing in and account access
• Pharmacy claim and application status
• Listing and trade issues
• Navigating the network

What support does not do

• No patient data. We never ask for and do not accept patient names, Personal Health Numbers (PHNs), prescriptions, or clinical details.
• No restricted products. Narcotics, controlled drugs, targeted substances, and opioid agonist treatment (OAT) medications are prohibited.
• No payment or delivery settlement. Payment and pickup happen outside PillSoGood. Support does not settle payments, delivery, custody, or pharmacy-practice disputes between pharmacies.

Common issues

• Sign-in email not received — check the email spelling and spam folder, then retry after a short wait. We will never ask for your sign-in link or token.
• Application pending— your application is in the review queue; we can't promise an approval time.
• Wrong pharmacy access — stop using the account and contact us immediately.
• Listing or trade failure — note the listing or trade details and the exact error message before contacting us.

Stay safe

We will never ask for your password, your sign-in link, or patient data. If something seems off, report it to support@pillsogood.ca.